Benchmark Tool Questionnaire
Self-awareness precedes self-development

It has been shown that those who excel at what they do have developed the habit of constantly assessing themselves in order to identify their strengths and their development areas. They then work on their development areas, to improve.

The competency model that follows is designed to help you to rate yourself against each of the following behaviours. If you complete this honestly, you will identify where improvements might be made and identify your key areas for future training and development.

Benchmark tool questionnaire
To help you assess your behaviours, use this scale:
5 I do this consistently well. It is one of my key strengths as an Excellent Insolvency Professional.
4 I can do this very well, but it is one of the things that I forget to do when under pressure.
3 I do this reasonably well, but could get better results if I spent more time on it / developed my skills in this area.
2 This is a behaviour that I try to adopt, but would like to develop further. It is one of my key development areas.
1 This is not something that I have had to do in the past and is a new skill I believe would help me with my results. It is one of my key development areas.
0 I never do this and do not believe it is of relevance to my role.



Benchmark tool questionnaire
Demonstrates commercial acumen
1. The Excellent Insolvency Professional must be commercially minded and able to assess and balance conflicting interests in an appropriate manner.

a.

I seek and achieve pragmatic, workable and innovative solutions to clients' problems.

b.

I successfully balance the commercial implications of my recommendations.

c.

I demonstrate independence and objectivity in all of my dealings.

Has highly developed interpersonal skills
2. The Excellent Insolvency Professional must be able to build constructive relationships whilst effectively managing the expectations of others.

a.

To achieve productive working relationships, I maintain a focus on the relationship as well as the result.

b.

I am confident in handling challenging and emotionally charged conversations.

c.

I am able to manage others' expectations when delivering difficult messages.

Demonstrates versatile written communication skills
3. The Excellent Insolvency Professional must communicate effectively with a variety of audiences, in a manner that is useful to them..

a.

My written communications are tailored to the needs of the reader.

b.

I use plain English and good sentence construction, to aid readability and understanding.

c.

I am able to explain complex concepts, drawing the key messages to the readers' attention.

Is an effective verbal communicator
4. The Excellent Insolvency Professional needs to be able to communicate in person, as well as by remote means.

a.

I am comfortable explaining complex concepts in a group setting.

b.

I can present information verbally in a way that engages the audience.

c.

I am comfortable answering questions in a group setting.

Demonstrates resilience and tenacity
5. The Excellent Insolvency Professional will invariably be faced with challenging situations from time to time.

a.

I am able to demonstrate resilience during periods of stress or pressure.

b.

I am calm and confident in dealing with confrontational situations.

Consistently balances competing priorities
6. The Excellent Insolvency Professional often have divergent demands on their time.

a.

My organisational skills make me an effective time manager.

b.

I am able to successfully balance the 'urgent' with the 'important'.

c.

I prefer to under-promise and over-deliver rather than the other way round.

Allocates time to expanding networks
7. The Excellent Insolvency Professional finds time each week to maintain and enhance their professional relationships.

a.

I set aside time each week to extend my network and raise my personal profile.

b.

I strive to develop my personal profile both inside and outside my own organisation.

Acknowledges the need for personal development
8. The Excellent Insolvency Professional is aware that their success is dependent upon more than their technical knowledge.

a.

I have a clearly defined personal brand to which all my actions are linked.

b.

I regularly seek feedback as to my interpersonal effectiveness.

c.

I take active steps to hone my critical skills as well as my technical knowledge.